My Burgerville Card FAQ
Card Registration FAQ
Attaching & Combining Cards FAQ
Previous “Points” Program FAQ
General
What is the Burgerville Card rewards program?
The Burgerville Card program is our way of saying thank you, giving back to our valued guests, and providing ways for our guests to more be more actively involved in the Burgerville community.
How exactly does this program work?
Currently, every time you use your Burgerville Card at a Burgerville restaurant you earn Rewards Cash (5% of your total before tax). Registered card holders receive double rewards cash (10%) and other special exclusive offers.
Is there a fee for this card/rewards program?
No, the program is free.
What is “Rewards Cash” and how do I earn it?
Rewards cash is actual cash value added back to your card, like gift card dollars. It appears as “stored value” on your card and this money can be used to purchase anything at Burgerville, any time you wish.
Where can I use my Burgerville Card?
At any Burgerville restaurant and the Burgerville Nomad. For a list of locations, click here.
Will they accept my card at all Burgerville restaurants?
Yes, all Burgerville restaurants and the Nomad accept the Burgerville Card.
Does my Rewards Cash expire?
Yes, beginning November 1st, 2011, if your card is not active for seven (7) months, your earned rewards cash will expire. If you continue to use your card, your Rewards Cash will not expire. You don’t need to redeem your Rewards Cash – you can let it accrue for a special occasion or special offer, just keep the card active by using it at your local Burgerville at least once every 7 months.
There are also times we run special offers (like the Birthday Reward) that are available on your card for a limited time.
Do I have to present my card to have Rewards Cash added for my transaction?
Yes, it is always best if you are able to present your Burgerville Card to the cashier. If you are registered, the cashier can look up your account using your registration phone number. Your actual card must be present to redeem Rewards Cash or stored value on your card.
Do I have to present my card to redeem my Rewards Cash?
Yes, for your security you will need to present your card to spend the Rewards Cash or stored value on your account.
Card Registration
Why should I register my card?
There are many benefits to registering your card. Registered card holders receive double rewards cash for every purchase. A registered card is protected against loss or theft. Registered card holders receive special discounts and exclusive offers throughout the year.
How do I register my card?
You may register online here, or by calling 1.888.827.8369 or completing a paper registration form available at any Burgerville restaurant.
How many cards can I register?
You may combine cards online so you only have to register once. There is no limit to the number of cards you can register.
What information is required to register my card?
Your name and zip code are required. Other information is optional. We ask your birthday so we can reward you on your birthday with Rewards Cash, for example.
I keep getting error messages when I try and register my card.
At times some web browser security settings cause errors. Try visiting this link to register. An error message will appear in red at the top of the registration form if there are errors with the information fields. You may also call 1.888.827.8369 for registration assistance.
I filled out a paper registration form, what do I do with it?
Please return to any Burgerville restaurant manager or mail to 109 West 17th Street, Vancouver, WA, 98660.
I used my card at Burgerville before I registered it. I?ve registered it now, can I go back and get 10% instead of 5% on those transactions?
No, you will earn 10% rewards cash on any purchases you make after your card is registered.
Can I transfer my Burgerville Card to someone else?
You can edit the account information for a registered card by selecting “Edit Account Information” once you log on to your account. If your card is not registered, you may gift it to any lucky recipient you wish. They can register the card if they so choose.
My card is lost or stolen what do I do?
If your card is registered and the value has not yet been used we can replace it for you. Please contact 1.888.827.8369, email mybvcard@www.burgerville.com or visit any Burgerville restaurant with your photo ID and card number (which can be found when you log in to your account here) and ask them to exchange your stolen card with a new Burgerville Card.
If your card is not registered, an unregistered card is similar to cash and unfortunately we cannot replace it for you.
When will I receive my birthday reward?
If you provided your birthday when you registered, you will receive your $5.00 rewards cash on the first of the month of your birthday month. Your birthday reward expires at the end of the month. If you registered during the month of your birthday, your reward will appear on the first of the following month.
My birthday reward didn’t appear on my card.
If you registered during your birthday month, your reward will appear on the first of the following month and expire at the end of that month.
When will I receive exclusive offers and discounts?
We will send emails to our registered guests when exclusive offers and discounts are available. Our restaurants will also communicate special cardholder discounts and offers to Burgerville Card guests.
You may opt out of receiving email offers from Burgerville at any time.
Can I buy a gift card with the stored dollars on my card?
No, gift cards cannot be purchased with the stored value on a Burgerville Card.
Why don’t I earn Rewards Cash when I purchase Gift Cards?
Rewards Cash is earned when the gift card is redeemed.
Can I reload or add dollars to my Burgerville Card?
Yes, you can add value to your card at any Burgerville restaurant, at the Nomad, or online once you login to your Burgerville Card account.
Can I add value to my card online?
Yes, once you login to your account there is a link on the left hand side called “Reload with Credit Card”. To add one-time value, click ?Recharge Card?. To set up automatic card reload, click “Enroll in Auto Recharge” and follow the prompts.
Can I use a gift card to pay for my meal, but use my Burgerville Card to accrue Rewards Cash?
Yes, ask the cashier to swipe your Burgerville Card as your rewards card before completing the transaction to earn Rewards Cash. For payment, offer the cashier your other gift card. You may also combine cards online to add the value from your gift card to your registered Burgerville Card. See Combine Cards FAQ section.
I forgot my card, how can I get my Rewards Cash added?
In our restaurants you may ask a cashier to look up your account if you forgot your card.
How do I change my password or user name?
Once you log on to your account here visit the Edit Account Information link on the left side of the screen, and select Change Username or Change Password from the links at the top of the Customer Information form to change your password or user name.
Can I add my own receipts to my card online if I forget to bring my card?
We’re sorry but it is not possible to enter your receipt online to receive Rewards Cash.
I keep forgetting to bring my card when I visit Burgerville. Can they look up my account?
Yes, any Burgerville cashier can look up your account using the phone number or email you provided when you registered your card.
Do you still offer the Scrip Program that benefits local schools?
Yes, schools purchase Burgerville Cards from us at a discount to sell at face value as a fundraiser. For more information about this program, contact our service desk at 360-694-1521.
Can I use my Burgerville Card to shop at your online Company Store?
This option is not available at this time, but we are working on making this possible.
How do I check my balance on my Burgerville Card?
You may check your balance online here, by calling 1.888.827.8269, or ask your cashier at any Burgerville restaurant to check your balance for you.
Can I change my email on my account?
Yes, if you provided an email address when you registered, you may edit your account information by selecting Edit Account Information from the left side of the screen once you log in to your account here.
Do I receive rewards cash on sales tax?
No, rewards cash is accrued on your purchase before sales tax (and after any discounts or coupons are applied to your purchase).
Can I still receive a senior discount and use my Burgerville Card to earn Rewards Cash?
No, you are able to choose either the 10% senior discount or to earn rewards cash on your Burgerville Card on the dollars you spend.
Can I use coupons with my Burgerville Card?
Yes, you can use coupons with your Burgerville Card. You will only earn rewards cash on the actual dollars you spend after any coupons and before sales tax.
Can I see my transaction history to be sure I received Rewards Cash on a purchase?
Yes, registered card holders can log in to their account online here and view Transaction History by clicking the link on the left side of the screen.
Does Burgerville charge a fee for unused balances on my Card?
No, there are no fees or expiration date associated with unused balances on the Burgerville Card.
How does Burgerville protect my privacy after I register my Burgerville Card?
Under the Burgerville Card Privacy Policy, Burgerville does not give or sell your name to other companies. Also, you control whether or not you receive information about special promotions and events from Burgerville.
What if my Rewards Cash balance doesn’t look right? Who do I contact?
Email mybvcard@burgerville.com or call 1.888.827.8369 for assistance.
Can I order multiple Burgerville Cards for employees, clients or customers?
Yes, contact our Service Desk to order 15 or more Burgerville Cards at servicedesk@burgerville.com or call 1.888.827.8369. You may also purchase Burgerville Cards at any Burgerville restaurant.
About Attaching or Combining Cards
What?s the difference between “combine” cards and “attach” cards?
To share a single account log on and registration information between two or more cards (but keep the stored value and Rewards Cash separate), use Attach Cards.
When cards are “combined”, the stored value and Rewards Cash are then available on both cards. The cards are exact mirrors to each other. Employee cards cannot be attached or combined.
I received a card as a gift, but I already have a Burgerville Card. How can I combine them?
You can combine cards online. Log in to your account here and follow these steps:
- Click Manage Cards.
- Click Attach Card.
- Enter card number of the card you received as a gift.
- Click Attach.
- Click Combine.
Your combined stored value is now accessible by using either card. Destroy your gift card to protect from loss or theft.
Once cards are combined, they cannot be uncombined.
We have two cards but want to share one account. What can we do?
Families can share an account by attaching one card to another. Attaching a card unites two separate cards under one registration profile. Choose the card you wish to be the primary card. The primary user?s username and password will be used for both cards. Note, once cards are attached only one birthday reward is recognized (the primary user).
Follow these steps:
- Log on to the Primary card account.
- Click Manage Cards.
- Click Attach Card.
- Enter card number of the card of the card you with to attach.
- Click Attach.
Questions About Previous “Points” Program
This “Rewards Cash” program isn’t the same program that you started with where you earned Points. How did this program change and why?
With the original program guests earned points for every dollar spent and could chose rewards like a free drink or cheeseburger to redeem at Burgerville. The new program started on July 29th, 2010 and rewards guests with cash added to your Burgerville Card on every visit. We wanted a program that was seamless and easy for our guests and our crew, and we wanted guests to be able to use their rewards for whatever items they desired.
What happened to the “points” that were on my card?
They were converted to Rewards Cash dollars on July 29th, 2010. 1 point = 10 cents.
What happened to the rewards I had selected on my card?
They were converted to Rewards Cash dollars on July 29th, 2010. For example, your 10 point reward became $1.00, 30 point reward became $3.00, and 40 point reward became $4.00 as stored value added to your card.
Do I still get my birthday milkshake or smoothie?
On your birthday we will add $5.00 to your card included in your Stored Value total, to be used within 30 days.
Do I still need to register my card?
Registering is not required, but it is a way for you to protect the stored value on your card. Value on registered cards can be exchanged if lost or stolen. There are also additional benefits for registered card holders. For example, registered card holders receive double rewards cash and invitations for special offers throughout the year.
What about the donations I wanted to make to charity?
We are exploring ways to continue to support local charities with the Burgerville Card program.
Will this program change?
We are always listening to our guests for ways to improve the program. At this time we are not planning to change the structure of the program.
