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COVID 19 Updates

2/1/22

Health and Safety Update

Orewashigonians, since the pandemic began, Burgerville has worked hard to meet or exceed all federal, state, and local regulations regarding COVID19. Now, and in keeping with the recent Supreme Court and OSHA decision, we will not require employees to provide proof of vaccination against COVID 19. We will continue to follow CDC guidelines and recommendations in our restaurants to keep employees and guests safe, including:

• Mask-wearing,
• Social distancing,
• Pre-shift wellness checks,
• Proper handwashing and hygiene practices,
• Frequent cleaning and sanitation procedures in each location.

Burgerville will continue evolving our policies to make our workplaces the healthiest and safest for all. We sincerely appreciate your support. Thank you for your patience and kindness with our employees as we adapt together.

Team Burgerville


1/11/22

Be patient. Be kind.

Orewashigonians, you are loyal. Over the past year, we know you’ve stuck with us through challenges that have come fast, furious and from every direction.

Maybe you’ve come to the drive thru to find the restaurant closed or the line too long. Maybe you’ve tried to order online and the app said, “Please try again later.” Maybe your favorite meal has been out of stock. We know that for many of you, there has been a day when you were really counting on that mint patty shake, and you couldn’t get it. We get it. And we’re working really hard to always show up for you like you show up for us.

The labor and supply shortages hurting industries across the world are impacting us too. But we are constantly evolving and pivoting to make sure we can continue to serve with love. Currently we’re working on helping all of our employees get vaccinated so they can stay healthy and keep working to serve you.

We appreciate your patience and loyalty, not only because it supports Burgerville, but also because it supports our employees who come to work every day, and it supports the Northwest farmers and ranchers who grow our ingredients. Together, let’s be kind and patient with each other so we can do our best to get through this current surge and keep serving you. Thank you for choosing Burgerville.


7/1/21

Orewashigonians, we are just as excited as you that our states have officially “reopened!” Last year COVID conditions had us move at lightning speed to close our dining rooms and shift to drive-thru, delivery, and ordering through our Localville app. Our reopening is moving a little more slowly and carefully.

We know this is confusing and frustrating to some guests. Please use our app for order ahead and delivery options (and to skip the drive-thru line). Thank you for your patience as we work hard to welcome you safely back inside with great service.

Frequently Asked Questions

Why are Burgerville employees still wearing masks now if the states say its ok to remove them?
Burgerville puts the health of our employees and guests at the center of every decision. The pandemic isn’t over for people who are unvaccinated, are immunocompromised, or have young children at home. We are working on the next phase of COVID-19 protocols and what will support our restaurant communities in staying healthy.

When will Burgerville dining rooms reopen to the public?
We have opened three outdoor patio locations in our Centralia, The Dalles, and Battleground locations. We are also installing a walk-up window at our Convention Center location that will open soon. However, we will not be reopening our dining rooms and lobbies yet. Moving to full capacity takes time and planning, and we are diligently working on a plan that our employees, guests, and suppliers can count on.

I’ve heard the restaurant industry is having a hard time finding people to work. Is that true?
Yes, the labor market is very constricted right now. Staffing for our 40 locations across OR/WA has never been this difficult and we are not alone! Across our industry most if not all fast food/quick service restaurants are all facing historically low staffing levels and applicants. There are 1.8 million less people are working in fast food and quick service restaurants. So we are all competing for talent! Across the country and in our region only 13 percent of limited-service restaurant companies reported being fully staffed.

So, please spread the word that Burgerville is hiring! We are working very hard to attract the talent to reopen restaurants safely and welcome guests back inside with great service.


5/17/21

Face Masks + CDC Recommendations

Dear Burgerville Community, Our Magical Summer is almost here! And with that, so is the roller coaster ride of changing pandemic regulations.  Last week the US Centers for Disease Control and Prevention (CDC) issued guidance stating that people fully vaccinated against COVID-19 may now go mask-less and forego social distancing in most indoor and outdoor settings.  This news is hopeful and welcome! It speaks to how effective the vaccines are at curbing the spread of COVID-19.  The wellbeing of every employee and every guest is paramount and we will continue to take that seriously.  While we await further guidance for how states will implement the new directive, Burgerville will continue following our current COVID-19 guidelines.

-MASKS ARE STILL REQUIRED FOR ALL EMPLOYEES INSIDE ANY BURGERVILLE BUILDING.

-SOCIAL DISTANCING MUST BE MAINTAINED AT ALL TIMES.

-WE WILL CONTINUE TO ENCOURAGE OUR GUESTS AND DRIVERS TO WEAR MASKS IN THE DRIVE THRU AND AT CURBSIDE PICK UP

Stay Safe!


9/29/20

We’re All Doing Our Part to Make the Pacific Northwest the Healthiest Region on the Planet 

While Fall typically means back to school, getting darker earlier, and (spoiler alert!) all things pumpkin, all of us are managing ongoing challenges brought on by the pandemic and catastrophic fire. Here at BV our top priority this Fall/Winter is HEALTH. Healthy people, communities, region, and planet. Whether you are a BV employee, a customer, or someone who lives in our community, we encourage you to take care of your yourselves. Here at BV we continue working behind the scenes and with local and state health authorities to meet or exceed health mandates, and ensure restaurants and operating practices are safe for employees, vendors, and customers. Our practices that have been in place since the beginning of the pandemic in March 2020 include:

-All employees wear masks inside at all times.

-Dining rooms are closed.

-Customers are served via drive-thru, curbside pickup, and delivery. This means restaurants can operate with enough staff to serve customers while maintaining distance from each other.

-Employees are reminded to wash their hands and use hand sanitizer frequently.

-Restaurants are given daily deep cleaning procedures.

-Employees are screened before each shift with wellness questions and temperature checks.

The pandemic has taught us the impact that our actions can have on others. Whether at work or at home, BV encourages everyone to utilize safe practices like hand washing, practicing social distancing, wearing masks as mandated by law, and taking extra precautions with people who are not in your “bubble.” Let’s all do our