If your phone is set to auto update apps, simply open the Burgerville app and start your migration. If it didn’t auto update, head to the app store, search for Burgerville, and update to the new version. Then open the app and follow the steps to move over your existing points, rewards and status to the new app. In order for your points, status and rewards to move over you must verify your account. Please do NOT skip this step. If you have any questions, please reach out to us at guestservices@burgerville.com.

Never fear, you didn’t lose them. When we moved your account over, we had to convert the claimed rewards back into points. You should see the points in your account. You can use your points to claim the same reward or choose a new one.

Visit the iOS App store or Google Play store and search for Burgerville to download the app. Once the app has been downloaded, tap “No” if you don’t have an existing account and follow the steps to create your rewards account. If you have any questions, please reach out to us at guestservices@burgerville.com.

As a Burgerville rewards member, you’ll earn 10 points per $1 spent at Burgerville (taxes, tip and delivery fees not included). Simply download the BV app to earn points on your purchases, redeem rewards and order ahead for pick-up or delivery.

No, our app does not currently have the ability to scan to pay on in-store or drive-thru purchases. You can still earn and redeem points when you order at the restaurant. Simply give your rewards phone number or email to the cashier or scan your app at the register. If you forgot to check-in at the restaurant, earn points after your purchase by tapping SCAN in the app then scanning the QR code on your receipt within three days of your purchase. Your points will show up in your account within 24 hours.

Tap the ORDER tab to order online for Pick-Up or Delivery. From this tab, you will be able to select your closest Burgerville location, choose the food items that you would like in your order, and make payment and/or apply rewards all from your smartphone. When ordering online for pick-up or delivery, points will be automatically applied to your account. You can redeem your points in the REWARDS tab for a variety of delicious rewards.

You will receive 10 points per $1 dollar spent (taxes, tip, and delivery fees not included).

When ordering in the drive-thru or at the register, simply give the order taker or cashier your rewards phone number or email or tap the SCAN button in the app then scan the QR code in your app. In a hurry? You can add points to your account by tapping SCAN in the app then scanning the QR code on your receipt within three days of your purchase. The points will show up in your account within 24 hours.

Yes! You can add points to your account by tapping SCAN in the app then scanning the QR code on your receipt within three days of your purchase. The points will show up in your account within 24 hours. If your points did not appear in your account, please reach out to our team at guestservices@burgerville.com and we would be happy to help.

You have 3 days from the time of your transaction to scan your receipt to add those points to your account.

Yes, the scan code on the receipt is only valid for 3 days and can only be scanned during that timeframe.

Your rewards points should appear in your account within 24 hours If you did not get a chance to scan in your receipt or your points did not appear in your account, please reach out to our team at guestservices@burgerville.com and we would be happy to help.

Guests can earn points on up to five transactions per 24-hour period.

Click the REWARDS tab, when a reward is available, click the button under the reward that says REDEEM ONLINE or REDEEM IN-STORE, depending on how you plan to use your reward. When redeeming online, you will be taken to the ORDER screen to proceed with your order. You will click the reward you would like to redeem under AVAILABLE OFFERS on the MAKE PAYMENT screen. Make sure that you have the item you are trying to redeem in your cart to proceed with redeeming the reward. The reward will apply to your order and the discount will be taken off your total. When redeeming in-store, click REDEEM IN-STORE. Please make sure you are physically at the store before you confirm redemption. You will have 4 hours to redeem the reward in-store once clicked. Scan your QR code at the register to redeem. Once used, this reward and the points used will be removed from your account. If you’ve left your phone at home, do not have a smartphone or are having issues accessing your account, please tell our team member either your phone number or email address. You’ll still be able to redeem the reward.

Click the REWARDS tab, your Rewards Progress Meter will show your point total and status level at the top of the screen. If you scroll down through the page, you will be able to see what rewards you are eligible to redeem.

Click the MORE tab, then tap ACCOUNT HISTORY. There you will see points earned and rewards redeemed by date.

Yes, points that have not been converted to a reward will expire after 365 days after they are earned.

Absolutely! We are so excited to celebrate you and will load a free 12 oz Everyday Shake to your Burgerville Account two weeks before your birthday, and it will be valid for 30 days.

Please email our support team at guestservices@burgerville.com to request a refund.

Click the ORDER tab, then from this tab, you will be able to select your closest Burgerville location, choose the food items that you would like in your order, choose between pickup and delivery, then under MAKE PAYMENT, choose PAY NOW, tap ADD NEW CARD to add/edit your credit card information. Click the trash can icon under the saved card you have to remove a form of payment.

Click the MORE tab, then tap PROFILE. Click the brown circle with a pencil in it to edit your in-app avatar. Allow the app to access your photos and select the photo you would like.

To change your password, log out of your account and click the button to LOG IN. On the LOG IN screen, enter your email, then click Reset Password below the Password field. An email will be sent to your account to change your password. Click the link in the email that takes you to a website to reset your password. Enter your new password, then return to the Burgerville Rewards app to log in with your new password.

Click the MORE tab, then tap PROFILE. At the bottom of the screen, click Deactivate or Delete My Account.

Please email our customer support team at guestservices@burgerville.com.

You can purchase physical Burgerville gift cards at any Burgerville location or online at Burgerville.com. E-gift cards are currently not available. If you have any questions about a previous gift card, please contact guestservices@burgerville.com.

Sure! We’d be happy to hear from you. Please email our Guest Services team at guestservices@burgerville.com.